Our Location
The Lismore Clinic, Ballyrafter,
Lismore, Co Waterford.
Give us a Call
058 53200
087 9345910
Send us a Message
By appointment only

Privacy Statement

The Lismore Clinic aims to ensure the highest standard of care for our patients, and we are committed to ensuring that your privacy is protected. This privacy statement sets out how we use and processes any personal information that you provide when you use our services.

What information do we collect? How do we use it?

All personal data we gather is processed in accordance with EU General Data Protection Regulation 2018 and relevant Irish Data Protection Acts.

When you submit feedback or make an enquiry, we need to know some details about you, such as your name, address, phone number, e-mail address and the details provided in your message. We use this data to contact you, to respond to any enquiries, and to take your feedback on how to improve our service.

When you attend the clinic as a patient, in addition to your personal details, we collect information about your health, for the purposes of providing treatment that you have requested from us. We may also collect payment details. Where we are required to gather the personal information of a minor (under the age of 16 years), we will require the consent and attendance of a parent or guardian.

We may contact you with appointment reminders, account balances, test results, or other information relating to your health or your treatment. However, patient information is not used for marketing purposes, or shared with third parties without your consent.

Please inform us about any relevant changes to your details that we should know about, such as change of address, phone numbers, or any new medication, treatments or investigations being carried out that we are not aware of.


We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.


What is a Cookie?

A cookie is a text file placed on your computer by a website to enable that website to work more efficiently by recognising that you have visited that website before. Cookies make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website; we can tailor the Website around your preferences and measure usability of the Website. Most websites use cookies to provide information about how you use that site. Web browsers allow control of cookies through the browser settings.

For more information visit the All About Cookies website.

See this page http://www.allaboutcookies.org/manage-cookies/ on how to change Cookie settings on your browser.

This Drupal website, like the vast majority of websites, makes use of session cookies and other types of cookies.

We obtain information about your usage of the Website by using a cookie file, in order to help us to improve the Website and to deliver a better and more personalised service. We collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers, to record session information and/or to assist you in browsing the Website.

Google Analytics

The Website uses Google Analytics to collect information about how visitors use the Website. The Cookies used by this product collect information in an anonymous form and are used by many different websites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you wish to opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout


Links to other websites

This website may contain links to other websites.  The Lismore clinic is not responsible for the privacy policies or practices of any third party you visit through these links.

Your Consent

By using our Web site, you are accepting the terms of this privacy policy and providing consent to the collection and use of this information by The Lismore Clinic. We will obtain consent from you when we collect data through our website form. Should you wish to withdraw consent, please contact us at info@herbalmedicine.ie. We will respond within 1 month.

Changes to our privacy policy

We reserve the right to update this Privacy Notice as required. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check this page from time to time to ensure that you understand any changes made.

Your Rights

To request a copy of the data we hold on you, please contact info@herbalmedicine.ie We will respond within 1 month. No fee will apply.

Right to lodge a complaint

You have the right to lodge a complaint with the Office of the Data Protection Commissioner with regards to our processing your Personal Data. You can contact the Office of the Data Protection Commissioner as follows:

Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, County Laois

Phone: +353 57 868 4800 / 353 761 104 800
LoCall: 1890 25 22 31
Email: info@dataprotection.ie
Fax: +353 57 868 4757